Service policies

Service Cancellation Policy:

• Notice Requirement: A minimum of 24 hours' notice is required to avoid a $75 cancellation fee. This policy excludes the Rug Valet service.
• Appointment Requests: All appointments are by request only.
• Same-Day Appointments: Same-day appointments are subject to availability and time requirements.
• Contact Information for Cancellations: To cancel an appointment, please contact us at 801.747.9062 or support@fluffandbuffcleaning.com.

 Introduction

At Fluff & Buff Floor Cleaning we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through email, social media, and direct mail. 

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and any other information you provide directly to us.

Usage Data: Information about how you use our website, including your IP address, browser type, access times, and pages viewed.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our services.

To communicate with you, including responding to inquiries and sending updates, promotions, and newsletters.

To improve our website and services.

To comply with legal obligations and protect our rights.

Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that perform services on our behalf, such as payment processing, data analysis, and email delivery.

Legal Requirements: If required by law or in response to valid requests by public authorities.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@fluffandbuffcleaning.com

Phone: 801.747.9062

Terms and Conditions

Introduction

Thank You for visiting the Website of Fluff & Buff Floor Cleaning LLC (“Company“, “we” or “us“). The following terms and conditions, together with any documents referenced (collectively, these “Terms of Use“), govern your access to and use of www.fluffandbuffcleaning.com, including any services, functionality and content offered on or through www.fluffandbuffcleaning.com (the “Website“), whether as a guest or a registered user.

Please read the Terms of Use carefully before you start using the Website.

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms and conditions as well as our Privacy Policy incorporated by reference herein.  If you do not want to agree to these terms or the Privacy Policy, you must not use or access the Website.

Use of the Website

• This Website is offered and available to users who are 18 years of age or older  and reside in the United States or any of its territories or possessions.
• By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements.
• You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and  enjoyment of the website. You agree not to engage in any conduct that may cause damage or disruption to the website or impair its functionality. If you do not meet all these requirements, you must not access or use the  Website. We may revise and update these Terms of Use from time to time at our sole  discretion. All changes are effective immediately when we post them, and   apply to all access to and use of the Website thereafter.
• Your continued use of the Website following the posting of revised Terms of Use  means that you accept and agree to the changes. You are expected to check  this page from time to time so you are aware of any changes, as they are  binding on you.

Intellectual Property

• All content on this website, including text, images, graphics, and logos, is the property of fluffandbuffcleaning.com and is protected by applicable intellectual property laws.
• You may not reproduce, distribute, or use any content from this website without our explicit written permission. except as follows:
• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print [or download] one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
• If we provide desktop, mobile or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications. You must not:
• * Modify copies of any materials from this site.
• * Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
• * Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.
• * You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
• If you wish to make any use of material on the Website other than that set out in this section, please address your request to: support@fluffandbuffcleaning.com 
• If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 
• No right, title or interest in or to the Website or any content on the site is transferred to you, and all rights not expressly granted are reserved by the Company. 
• Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

Website access and account security

• We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. 
• From time to time, we may restrict access to some parts of the Website, or the entire website, to users, including registered users.
• You are responsible for making all necessary arrangements for you to have access to the Website.
• You are to ensure that all people who access the Website through your internet connection are aware of these Terms of Use and comply with them.
• To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. 
• Website that all information you provide to register with this Website or otherwise, including but not limited to using any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

5. User-Generated Content

• If you submit any user-generated content to our website, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and distribute such content.
• You are solely responsible for the content you submit and must ensure it      complies with all applicable laws and does not infringe on any third-party rights.
• If you choose, or are provided with, a username, password or any other piece  of information as part of our security procedures, you must treat such  information as confidential, and you must not disclose it to any other  person or entity. 
• You  must acknowledge that your account is personal to you and agree not to  provide any other person with access to this Website or portions of it   using your username, password or other security information. 
• You  agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. 
• You  also agree to ensure that you exit your account at the end of each  session. You should use caution when accessing your account from a public  or shared computer so that others are not able to view or record your password or other personal information.
• We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole  discretion for any or no reason, including if, in our opinion, you have      violated any provision of these Terms of Use.
• You  agree not to use the Website:
  • *In any way that violates any applicable federal, state, local or    international law or regulation (including, without limitation, any laws   regarding the export of data or software to and from the US or other countries).
  • *  For the purpose of exploiting, harming or attempting to exploit or harm   minors in any way by exposing them to inappropriate content, asking for  personally identifiable information or otherwise.
  • *  To transmit, or procure the sending of, any advertising or promotional   material without our prior written consent, including any “junk mail”,  “chain letter” or “spam” or any other similar solicitation.
  • * To impersonate or attempt to impersonate the Company, a Company employee,  another user or any other person or entity (including, without  limitation, by using e-mail addresses or screen names]associated with any  of the foregoing).
  • *To engage in any other conduct that restricts or inhibits anyone’s use or  enjoyment of the Website, or which, as determined by us, may harm the  Company or users of the Website or expose them to liability.
• Additionally,  you agree not to:
  • * Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website,  including their ability to engage in real time activities through the  Website.
  • * Use any robot, spider or other automatic device, process or means to  access the Website for any purpose, including monitoring or copying any   of the material on the Website.
  • *Use any manual process to monitor or copy any of the material on the  Website or for any other unauthorized purpose without our prior written   consent.
  • * Use any device, software or routine that interferes with the proper  working of the Website.
  • * Introduce any viruses, trojan horses, worms, logic bombs or other  material which is malicious or technologically harmful.
  • * Attempt to gain unauthorized access to, interfere with, damage or disrupt  any parts of the Website, the server on which the Website is stored, or  any server, computer or database connected to the Website.
  • * Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • * Otherwise attempt to interfere with the proper working of the Website.

• The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, “Interactive Services“) that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, “post“) content or materials (collectively, “User Contributions“) on or through the Website.
  • All User Contributions must comply with the Content Standards set out in these Terms of Use.
  • Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and each of our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material.
• You represent and warrant that:
  • * You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and each of our respective licensees, successors and assigns
  • * All of your User Contributions do and will comply with these Terms of Use.
  • * You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.

• We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website. We have the right to:
  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public or could create liability for the Company.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
  • Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use.
  • Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. 
  • You waive and hold harmless the company and each of its affiliates, licensees and service providers from any claims resulting from any action taken by any of the foregoing parties during or as a result of its investigations and from any actions taken as a consequence of investigations by either such parties or law enforcement authorities.

• We do not undertake to review all material before it is posted on the Website and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. 
• We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

• These content standards apply to any and all User Contributions and use of Interactive Services. 
• User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. 
• Without limiting the foregoing, User Contributions must not:
  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may conflict with these Terms of Use and our Privacy Policy.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote or assist any unlawful act.
  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.
  • Reliance on Information Posted

• The information presented on or through the Website is made available solely for general information purposes. 
• We do not guarantee the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. 
• We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
• This Website may include content provided by third parties, including materials provided by independently owned and operated Fluff & Buff Floor Cleaning corporate or franchise owners. 
• All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. 
• We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third party.

Privacy Policy

• If  you choose, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other      person or entity. 
• You must acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it      using your username, password or other security information. 
• You agree to notify us immediately of any unauthorized access to or use of      your username or password or any other breach of security. 
• You also agree to ensure that you exit your account at the end of each      session. You should use caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
• We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have      violated any provision of these Terms of Use.
• Our complete Privacy Policy, which explains how we collect, use, and protect your personal information, is part of these terms and conditions. Please review our Privacy Policy here.

Limitation of Liability

• We strive to ensure that the information on this website is accurate and up to date. However, we make no warranties or representations of any kind      regarding the accuracy, completeness, or suitability of the information provided.
• We  shall not be liable for any direct, indirect, incidental, consequential,      or punitive damages arising from your use of this website.

Changes to These Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at support@fluffandbuffcleaning.com.